Frequently Asked Questions (FAQs)

1. What is the best way to measure for a kilt?

To ensure the best fit, measure your waist, hip, and desired kilt length. Detailed instructions for taking these measurements are available on our website or can be provided upon request.

2. How long does it take to receive my kilt?

Standard kilts are usually delivered within 10-15 working days. Custom or tailored kilts may take 3-4 weeks. Delivery times may vary based on your location.

3. Can I return or exchange my kilt?

Returns or exchanges are only accepted for defective items or if the kilt does not match the provided measurements. Custom and personalized kilts cannot be returned or exchanged unless they are faulty.

4. Do you offer wholesale or bulk orders?

Yes, we offer a 5-tier Reseller Program with discounts based on purchase volume. For more information, please contact us at support@clancouture.com.

5. How can I track my order?

Once your order is dispatched, you will receive an email with tracking details. You can use this information to track your parcel's journey.

6. What materials are used in your kilts?

We use high-quality materials such as wool, cotton, and leather, depending on the type of kilt. Our kilts are designed for comfort, durability, and style.

7. Can I customize my kilt?

Yes, we offer customization options including color, pattern, and hardware. When ordering, you can specify your preferences to create a kilt that suits your style.

8. What is your "Love It or Burn It" guarantee?

If you are not satisfied with your kilt, you can take advantage of our satisfaction guarantee. Burn the kilt, send us a picture or video, and receive a full refund. This policy covers issues with stitching, fabric quality, hardware, and more.

9. How do I contact customer support?

You can reach our customer support team by emailing support@clancouture.com. We are here to assist with any questions or concerns you may have.

10. Do you ship internationally?

Yes, we ship to various international locations. Shipping costs and delivery times will vary depending on the destination.